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Customer Manager (FR/EN) Financial Controller

As a Customer Manager – Controlling profile, you join our Services team and support clients across Wallonia, Luxembourg and France.

You work closely with CFOs, CEOs and Controlling teams, acting as a trusted financial partner.
Your mission is to help them structure, analyze and optimize their performance management, ensuring they extract maximum value from EMAsphere as a strategic reporting and decision-making tool.

This role is ideal for finance professionals who want to move closer to business impact, customer interaction and technology, without losing the depth of financial expertise.

🎯 Your mission

You accompany existing customers in the evolution of their financial reporting and performance management.
You combine controlling expertise, analytical thinking and customer success to deliver concrete, value-driven solutions.

💼 What you’ll do

📊 Optimize financial performance management (post-implementation)

• Lead additional project requests for customers already live: business needs analysis, configuration of new KPIs and deployment of advanced functionalities.
• Review existing reporting structures (P&L, cash flow, balance sheet) and propose optimizations and best practices through EMAsphere.
• Act as a financial reference for projects requiring consolidation or complex financial data transformations.
  
  

🤝 Strategic follow-up & customer success

• Maintain regular, proactive contact with your customer portfolio (mainly finance profiles).
• Analyze platform usage and proactively suggest new performance analyses (dashboards, budgeting scenarios, forecasts).
• Ensure a high level of customer satisfaction to build long-term partnerships.
  
  

🚀 Pre-sales support & partner collaboration

• Support the Sales team by bringing strong financial credibility during advanced demos and product explanations.
• Assess the operational and financial feasibility of projects to validate the relevance of proposed solutions for prospects and customers.
  
  

🧠 Product & finance expertise

• Use your controlling background to design coherent and reliable financial data models.
• Collect complex business needs from the field and share them with the Product team to influence the roadmap.

👤Who you are

✔ Bachelor’s or Master’s degree in Finance, Accounting, Management or Economics.
✔ Solid experience in Controlling, Financial Audit or Financial Software Consulting.
✔ Strong mastery of financial concepts (closing processes, budgeting, forecasting, cash flow).
✔ Comfortable working with numbers, data and information systems.
✔ Fluent in French with a very good level of English.
✔ Excellent communication skills, strong attention to detail and a clear sense of synthesis.
✔ Customer-oriented, proactive and motivated by solving real business challenges.
✔ A true team player who values collaboration and knowledge sharing.

✨ What you will love at EMAsphere

🚀 A high-growth SaaS scale-up
A fast-growing company where your role has a direct and visible impact on revenue, customers and product strategy.

🧠 Autonomy, trust & ownership
We believe in ownership and accountability. You are trusted to take initiatives and make decisions.

🤝 A people-first, collaborative culture
Performance and well-being go hand in hand. Collaboration, transparency and mutual support are core values.

🌍 An international and dynamic environment
Work across markets and cultures, with passionate colleagues and ambitious customers.

🏃 EMAsport – move together
A dedicated sport budget for inter-team activities to stay active and connected.

🎉 Feel good at work – for real
We do our best to make EMAsphere a great place to work:

💙 Join a team as exceptional as you
Join a fun, dynamic and committed team, led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and stimulating environment
Collaboration & reporting