Staff shortages, high operating costs, customer complaints, revenue fluctuations: how to handle the unexpected in your hotel group!

In such a demanding and competitive sector as hospitality, every decision counts. Whether in Europe, Africa, the United States, or Australia, hotel and group managers face the same challenges: meeting guest expectations, controlling costs, and maintaining profitability despite unexpected events.

To succeed, management needs a clear, consolidated view of the financial and operational health of its establishments. Anticipating seasonal variations, mitigating risks, and adapting quickly to market disruptions is only possible with full control over their data.

1 - The main management risks in hospitality

Running a hotel or hotel group means managing multiple risks daily. The most common include:

• Staff shortages and difficulties recruiting or retaining talent in a highly competitive sector.
• High operating costs, linked to energy, raw materials, or labor.
• Customer complaint management, where every negative experience can damage the establishment’s reputation.
• Revenue fluctuations, heavily dependent on seasonality, tourism trends, and local events.
• Maintenance of equipment and buildings, essential to ensure an optimal guest experience.
• Cybersecurity and technology management, with the growing number of PMS and digital tools.
• Crisis management preparedness, whether health, economic, or climate-related.
  
  

Faced with this complexity, it becomes vital for executives to have a consolidated, real-time view of their key performance indicators (KPIs). This information already exists within various hospitality systems, but it is often scattered and difficult to use effectively. This is where a reporting solution comes in.

2 -The importance of financial and operational reporting in hospitality

In hospitality, data is everywhere… but rarely centralised. With its Hospitality Pack, EMAsphere helps hotel management teams transform raw data into a true strategic decision-making tool.

By connecting directly to your systems (such as Mews), EMAsphere delivers a clear, consolidated, and immediately actionable view of your performance. In just a few clicks, you get a complete dashboard covering key metrics:

• Revenue by activity (accommodation, F&B, wellness)
• Occupancy rate, RevPAR, and ADR
• Number of nights, guests, and cancellation rate
• Staff costs per room
• Revenue by booking channel (direct, agency, OTA)
• P&L and year-over-year comparisons
  
  

With a preconfigured yet customizable package, specifically designed for the hospitality sector and based on industry best practices, EMAsphere simplifies reporting. You save time, secure your analysis, and finally focus on what really matters: boosting profitability and enhancing guest experience.

The concrete benefits of EMAsphere for hospitality

• Multi-property consolidated view: ideal for hotel groups and chains, but equally useful for independent hotels.
• Native connection with Mews: direct and automated integration, no manual file handling (Mews-certified).
• Ready-to-use hospitality pack: designed for the industry, offering detailed monitoring of profitability and operational performance.
• 360° cockpit: financial and operational data combined in a single tool, breaking down PMS and accounting silos.
• Time savings & reliability: fewer manual reports, more time for analysis and decision-making.
• Informed decision-making: management teams gain a clear, reliable vision to guide strategy.

3 - Turn hospitality reporting into a strategic lever

Hotel management leaves no room for improvisation. Faced with challenges such as staff shortages, rising costs, or fluctuating demand, reliable financial and operational reporting is no longer optional—it’s essential.

With EMAsphere, hotel groups and independent establishments alike benefit from a turnkey solution to monitor performance, anticipate risks, and focus on their core mission: delivering an exceptional guest experience.

Discover the EMAsphere Hospitality Pack and transform your data into a growth driver.