Junior Customer Manager

Job description

As a Junior Customer Manager, you will be part of the Customer Manager Team and will report to the Customer Manager Team Leader BENELUX. You will be involved in the implementation of our cloud-based solution in different clients’ environments and sectors. In this duty, you are able together with the Senior Customer Manager to assess current client situation, to analyze clients’ needs and to propose ways of improvement through a use of software tool. You must be client oriented and appreciate spending time with clients to understand their problems, and find innovative solutions. We offer you an opportunity to rapidly evolve to a Senior position and to be in charge of your own projects

You will be involved in company product definitions. You will support the team to develop new ideas based on your industry experience and your contact with customers and prospects. You must possess a unique blend of business and be comfortable with new technologies.

You must be able to communicate with all areas of the company. You will work with the development team to define product requirements and give support to the sales and partners team in product positioning, key benefits, and presentation to customers and prospects.

Your main tasks will be the following:

  • Provide support to the Senior Customer Manager and the team.
  • Set the tool to answer client’s need.
  • Being part of Customer Success: You are Client oriented and provide a daily support to the client by detecting bug/problem in the application.
  • Prepare support and documentation for client training.

Profile

  • Familiar with finance and management accounting matters (reporting, budget, financial analysis,…).
  • Min 2 years of experience in this field.
  • Master degree or Bachelor degree with qualifying experience in business, financial statements, accounting and management reporting are at the essence of the job.
  • Knowledgeable in technology and good understanding of the business.
  • Communication and writing skills
  • Analytical and organized.
  • Excellent problem solving skills (detection, solutions, optimizations).
  • Team player but also able to work independently.
  • Client and solution oriented.
  • Fluent in English and good knowledge of French and Dutch.

Please send your resume and your application letter to:
jobs@emasphere.com