Your most frequently asked questions about the EMASPHERE solution (FAQ)

This FAQ (Frequently Asked Questions) aims to answer the questions we receive most often. 

To find your answer quickly, click directly on one of the sections in the outline below: 

Pricing

How can I try EMASPHERE for free? 

To access EMASPHERE for free, take our reporting quiz and get access to a demo environment tailored to your company's challenges in just a few questions. 

NOTE : Although the trial environments are tailored to your company's structure, the data remains fictitious.

How many users can access EMASPHERE?

The number of users depends on your plan. 

• The Essentials plan: 3 users
• The Professional plan: 10 users 
• The Advanced plan: unlimited users
  
  

Installation

How does the EMASPHERE installation work?

The installation process varies depending on the type of connector you use (cloud connector or on-premise). In either case, the installation can be carried out remotely. 

How is my space on the EMASPHERE platform customized?

Once your subscription is confirmed, you receive a welcome email from our support team. In it, we ask you for information needed to install your connector. For example, if you use Excel, we ask you to send us the data you use. We rely on how you work to configure your platform and create your tailor-made environment on the EMASPHERE platform. 

How do I customize the EMASPHERE platform?

The EMASPHERE platform lets you customize your environment in two ways: 

•  the colors of your brand guidelines or of your choice. 
•  your company logo, tagline and social networks; 

Customizing the interface colors

The interface colors can be customized at three levels: 

• the theme, which you find in KPIs and tables; 
  
• the charts, used in bar charts, pie charts, line charts, etc.; 

• and the semantic colors, which represent alerts and thresholds in gauges and waterfall charts.

IMPORTANT NOTE : Although the trial environments are tailored to your company's structure, the data remains fictitious.

Theme colors 

1. From your EMASPHERE platform access, go to the Settings menu.
   
   
2. Go to the Theme section from the left side menu.
   
   
   
3. Click the Theme tab.
   
   
4. Click one of the colors shown as a colored rectangle. 
   
5. Change the color as you like in the dedicated dialog box, using the sliders or a color reference.
   
6. Once the change is made, it appears immediately. To confirm it, click at the bottom right on Save.
   
   
   
7. A message appears. To continue and confirm this change, including for sub-tenants, click Yes.
   

Chart colors

1.  From your EMASPHERE platform access, go to the Settings menu. 
   
   
2. Go to the Theme section from the left side menu.
   
   
3. Click the Chart colors tab.
   
   
4. Click one of the colors shown as a colored rectangle.
   
   
   
5. Change the color as you like in the dedicated dialog box, using the sliders or a color reference.
   
   
6. Once the change is made, it appears immediately. To confirm it, click at the bottom right on Save.
   
   
7. A message appears. To continue and confirm this change, including for sub-tenants, click Yes.
   
   

Semantic colors

1.  From your EMASPHERE platform access, go to the Settings menu. 
   
   
   
2. Go to the Theme section from the left side menu.
   
   
3. Click the Semantic colors tab.
   
   
   
4. Click one of the colors shown as a colored rectangle.
   
5. Change the color as you like in the dedicated dialog box, using the sliders or a color code.
   
   
   
6. Once the change is made, it appears immediately. To confirm it, click at the bottom right on Save.
   
7. A message appears. To continue and confirm this change, including for sub-tenants, click Yes.
   

Logo, tagline, social networks and white labeling

Logo

You can customize the logo that appears at the top left of your reporting screens as follows: 

1. Click the menu on your screen.  
   
2. Select the Settings menu.
3. Make sure you are in the Global section.
4. Select the Entries subsection.
5. Then type logo in the search bar.  
   
   
6. Then click CompanyLogo. 
7. A dialog box appears.
8. Make the change by selecting your logo from your files. Accepted formats are:  JPEG, PNG and GIF.
9. Confirm by clicking Save.
10. Close the panel by clicking the cross at the top right.   
    

The new logo appears at the top left of your platform. 

Tagline,  social networks and white labeling 

EMASPHERE lets you customize your tagline and your social networks, and even access the platform as a white-label solution (white labeling). If you are interested, contact us! 

Support

When can I contact support?

Support is available Monday to Friday, from 09:00 to 18:00. 

How do I contact support?

To reach support: 

• call +32 10 87 12 49 for Belgium; 
• call +33 (0)1 75 85 84 41 for France; 
• or send an email to support@emasphere.com.  

Where is EMASPHERE support based? 

EMASPHERE support is based in Belgium, in our offices in Louvain-la-Neuve and Ghent, and also in France, in our office in Paris. 

In which language(s) can I contact EMASPHERE support? 

Our support team can help you in French, Dutch and English. 

How quickly does support answer my questions? 

Our support team's average response time is a few hours.  

What is the EMASPHERE help center?

The help center is a space that brings together all the documentation created by our Customer Success Managers and support teams. This documentation answers questions about the technical aspects of our platform and complements the assistance provided by the Support team. You will find step-by-step tutorials and definitions there. 

How do I access the EMASPHERE help center?

1. Log in to your EMASPHERE account.
   
   
   
2. Click the ? icon at the bottom left of your screen
   
   
   
3. On the next page, select Access to the documentation platform.
   
   
   
   
4. You are redirected to your customer portal. Log in with your EMASPHERE credentials (email address and password) or with your Google account.
   
   
   
   
5. Once you are on our resource center, change the language of the documentation space if needed using the menu at the top right. 
   
   

    

6. Then browse the sections according to your needs.

How do I use the EMASPHERE help center?

Once logged in, move from one section to another and click the section of your choice. 

An overview of the help sections (modules) available in your EMASPHERE customer portal

 Not sure exactly what you are looking for? Refer to the categories. 

Integrations

Which integrations does EMASPHERE offer?

Here is the alphabetical list of connectors already available:

A

Accountix

Adfinity

Adsolut

B

BRIO+ 

C

CEGID Expert

CEGID XRP FLEX

Centric 

Clock PMS

Clockify 

Comptabilité Expert

D

DBfact by Sage

DLex

Domino

E

EBP compta Ligne PME

Exact Globe

Exact Online

Excel

Excel Online 

Expert/M 

F

FEC

G

Gesali

Google Sheets 

GroupS 

H 

Hubspot

I 

Ibiza

Isabel Connect

IsaCompta

J

Jira 

K 

KPD construction Software

M

Mercator

MS Dynamics 365 Finances & Operations

MS Dynamics AX 

MS Dynamics Business Central

MS Dynamics NAV

N

Netsuite

O

Odoo

P

Ponto 

Popsy 

Q

QuadraCompta On Demand

QuadraCompta

QuickBooks Online

S

Sage BC Enterprise Management (formerly X3)

Sage Bob 50

Sage Business Cloud Financials/Comptabilité

Sage GE (Coala)

Sage X3 

Sage 50 UK 

Sage 100 

Sage 100C

Sage 100 Windows

Sage 200

Salesforce 

Silae

T

TopACCOUNT

TeamLeader 

Twinfield

U

Unit4 Venice

V

Vero-Count

W

Winbiz

WinBooks

WinBooks On Web

Wings Desktop

Wings Online

X

Xero

XRP Flex 

XRP Sprint

Y

Yuki

The list of connectors developed by EMASPHERE changes very frequently. Can't find a connector compatible with your accounting or operational software in the list above? Contact us to find out whether one of the connectors currently in development could work for you.

Which third-party integrations are compatible with EMASPHERE? 

MyUnisoft and Inqom have also independently developed their own connection interfaces with EMASPHERE.

What if the software I use is not compatible with the connectors offered by EMASPHERE?

If the software you want to connect to the EMASPHERE platform is not in the list of existing connectors, contact our teams: alternative solutions may be available. 

Data security and confidentiality 

How does EMASPHERE ensure the confidentiality of my company's data?

EMASPHERE attaches great importance to protecting your data and takes measures to ensure its confidentiality, built mainly around authentication and data encryption. 

• Authentication relies on two main measures: user and connector authentication, and password strength. 
  • User and connector authentication: each user is identified by an email address and a password. The connectors that load data into the EMASPHERE infrastructure (for example, the connector with the accounting system) authenticate with an access key. This access key takes the form of a UUID (128-bit identifiers, randomly assigned by algorithms designed to guarantee that the sequence is unpredictable).
    
  • Password security: the system checks that passwords meet current complexity recommendations (in terms of length and required characters). Once set, user passwords are encrypted asymmetrically by a hash function before being stored in the database. This hashing makes it possible both to check the user's password and to prevent the password from being decrypted in the database. 
    
    
• Data encryption applies both in transit and at rest.  
  • In transit: compliance with the TLS protocol (enforced by the EMASPHERE platform, on both the user's browser side and the connector side).
  • To secure storage, the databases are encrypted.

Does EMASPHERE comply with the GDPR (General Data Protection Regulation)?

Internally, EMASPHERE processes data relating to companies (commercial, strategic, financial information...) and to individuals in compliance with the GDPR. 

For data storage, EMASPHERE uses AWS services in Europe. They fully comply with all EU data protection laws, including the GDPR. 

How do I control and structure data access by seniority and role? 

IMPORTANT : To manage your team members' access levels, your profile must have the appropriate security rights.

1. From your space on the EMASPHERE platform, click the second icon on the right and open the menu.
   
   
2. Click Administration.
   
   
3. The Users and groups screen appears. It shows the existing users and groups.
   
   
4. A user's access rights are managed by user group. To add a user to a group, double-click their profile or drag and drop the user into a group. 
   
   
   
5. Once your user has been added to the desired group, check or uncheck the boxes for the rights you want to grant to the group, as shown below:
   

Does EMASPHERE audit the security level of its platform?

At least once a year, EMASPHERE hires an external provider to carry out a fully independent security audit (covering both technical and organizational aspects). 

Based on the findings of this audit, we steer new developments of our solution to continuously improve its security.

How does EMASPHERE secure its infrastructure? 

EMASPHERE relies on two main measures to secure its infrastructure: 

• Apart from a few gateways, none of the servers that make up the infrastructure can be accessed publicly from the internet (no public IP).
  
• System administrators can only connect to the infrastructure servers through an SSH tunnel with strong authentication via one of the gateways (mentioned above).

To run, EMASPHERE relies on many infrastructure components such as: 

• application servers; 
• databases; 
• message-oriented middleware; 
• caching systems;
• security certificates...

All these components are deployed exclusively in the Amazon Web Services (AWS) data center in Frankfurt (eu-central-1) and benefit from the powerful security mechanisms provided by AWS.

EMASPHERE makes extensive use of Virtual Private Cloud (VPC), which provides full control over the virtual network environment, including resource placement, connectivity and security.

As a result, apart from the secured entry points to the platform, resources are deployed in private subnets, meaning networks that are invisible and inaccessible from the internet. This makes it impossible for malicious actors to access them directly.

EMASPHERE also uses AWS security rules (security groups), which can be compared to firewalls operating within the infrastructure. For example, the security group governing access to the databases restricts the origin of requests to the application servers and only accepts connections on the database's standard port. This greatly reduces the opportunity for, and surface of, attacks on these databases.

Finally, EMASPHERE has deployed a Web Application Firewall, which helps protect the platform against bots and the most common web exploits that could affect availability, compromise security or cause excessive resource consumption.

Accessibility

Is the EMASPHERE platform compatible with all devices (tablet, smartphone, computer)?

EMASPHERE is compatible with all devices: 

• on your computer, use EMASPHERE in your web browser.

Is the EMASPHERE platform compatible with Apple products?

The EMASPHERE platform is available on all types of devices, including Apple products. 

EMASPHERE is compatible with all devices.  

EMASPHERE is a SaaS (Software as a Service) platform. In this software distribution model, a third-party provider hosts the applications and makes them available to its customers over the internet. 

To use the EMASPHERE platform on an Apple computer (iMac, MacBook Air, MacBook Pro...), access your space from your browser.

Which browsers is the EMASPHERE platform compatible with?

EMASPHERE has been optimized for Chrome, Edge and Safari. 

Is the EMASPHERE platform available offline?

No. EMASPHERE is a SaaS platform. To access your EMASPHERE environment, you must always be connected to the internet.