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Customer Manager

Due to the rapid growth of EMAsphere, we are still looking for Customer Manager profiles to supplement our recruitment reserve. As Customer Manager you will be part of the Services & Support team for Belgium 

Your main tasks will be as follows:

• Implementing our cloud solution for our customers: you will assess the customer's current situation; analyse and understand their needs. You will find innovative solutions and suggest improvements using EMAsphere.
• Train and support our customers: you train our customers to become EMAsphere champions. You will prepare and update training materials and documentation. You provide the necessary support when required.
• Support and guide our sales team and partners: you support them in the sales process through product positioning, key benefits and presentations to customers and prospects.
• Participate in product definition: you work with the development team on new ideas based on your experience of the sector and your contacts with customers and prospects.

• Education: holder of a bachelor's or master's degree with a specialisation in finance, accounting or management reporting.
• Experience: at least 3 years' experience in implementing financial software or in accounting management (reporting, budgeting, financial analysis, etc.). 
• Languages: You are fluent in French, Dutch and English.
• Skills: You have strong communication, writing and problem-solving skills (detecting, solving, optimising). You have strong analytical and logical reasoning skills. You are a real learner and have common sense!
• Attitude: You are customer-oriented. Teamwork is in your DNA, but you're also capable of working independently. You're a fun and dynamic colleague.
• Interest: You have a keen interest in technology.