Make sure, via your Administrator or our Support team, that your user is added to your environment.
Once added to your environment, you will automatically receive an activation email with a link to create your password.
Once this password has been created, you can connect to EMAsphere.
This link is valid for a limited period of 10 days. If the period has expired, you must ask the person responsible for your access or our Support team to send you another activation email.
This link is only used for the first connection. Once your password has been created, you must use the https://ema.emasphere.com link for future logins.
Then enter your email address and click on Send an email.
Then follow the instructions in the email you receive.
The validity of the link received in the email is limited to 1 hour.
Remember to check your spam if you do not receive the email.
I'm new to EMAsphere, where do I start?
To get you started, we invite you to read our article: Your first steps in EMAsphere. This article will guide you through your first usage of EMAsphere.
You will find information about navigating in EMAsphere, access and settings, updating and viewing your data, etc.
Don't hesitate to add this article to your favourites!
Then click on Sign in at the top right and fill in your credentials.
Access to the Help Center and EMAsphere are different, so make sure you have created your account via the activation email. This email can be resent by our Support team.
Call us on +32 10 87 12 49 (BE) or +33 1 88 32 77 90 (FR). We'll be happy to answer between 9am-12pm and 1.30pm-5pm.
The ticket is the preferred means of contact. It allows you to track your current requests and attach screenshots.
How do I create a ticket?
If you're having trouble with a feature or have a question, you can create a ticket here.
Don't hesitate to include as much content as possible in your ticket:
Menu and sub-section of the menu you are in (visible on the left side of the screen).
Table, graph, and KPI in question.
Context bar (situation, reporting date and entity visible at the top of the screen).
How can I see the tickets I've created?
Your tickets are visible via our Help Center. Log in to our Help Center and click on Create a ticket at the top right. You can also use the link available here.
You will only see tickets associated with the logged-in email address.
Having trouble logging in? Don't hesitate to contact our support team.
I have a question about my invoice.
If you have any questions about your invoice or subscription, please send an email to our Finance department (accounting@emasphere.com) or call them directly on +32 10 87 12 48.
This link is valid for a limited period of 10 days. If the period has expired, you must ask the person responsible for your access or our Support team to send you another activation email.
We invite you to add this link to your favourites.
