Customer story · Van der Valk
150 years of hospitality, tailored to every guest
Van der Valk is an upscale hotel group running around a hundred 4-star hotels worldwide. The toucan brand has taken off spectacularly since its Dutch beginnings at De Gouden Leeuw, an inn prized for the quality of its welcome. Over 150 years, the group has grown exponentially. In Beveren, the hotel relies on EMASPHERE to continuously track growth, investments, cash and margins.
About Van der Valk
Most members of the family group are actively involved in running the hotels around the world. Keen to “give every guest a unique experience at every moment”, their managers base the group’s development on “maximum satisfaction, efficiency and sustainability”, as Tim Van der Valk, CEO of Van der Valk Beveren, explains.
Centralized data to track every investment
To make every guest’s stay as pleasant as possible, Tim Van der Valk wanted continuous tracking of the hotel’s performance indicators so he could invest wisely in its facilities and in guest care.
Delivering that level of service made the right management tool a necessity. EMASPHERE helped the hotel make its financial management, and the work of its on-site teams, more efficient.
Hotel management steered continuously
Committed to an excellent welcome and high-quality facilities, the toucan brand constantly invests in its staff, its infrastructure and its range of services.
“Management had become so complex that the lack of data analysis was increasingly holding us back from reaching our goals,” notes Tim Van der Valk.
The Beveren hotel made it a priority to bring in a reporting and financial management tool that would help its leadership continuously analyze growth, investments, cash and margins. “The reporting solution also had to offer excellent value for money, suited to our structure,” adds CFO Jurgen Van Den Branden.
“Our dedicated tool automates the extraction of the data we need for management, in a way that fits us. It’s easy to use, so we work efficiently and collaborate better across teams,” sums up the CEO.
Excellent value for money
Since Van der Valk’s core commercial drive is to “make comfort accessible to everyone through continuous innovation”, its decision-makers appreciated EMASPHERE’s value for money and fast setup.
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